INFORMATION FOR REFERRAL CLIENTS
Western Counties Equine Hospital has a dedicated veterinary and nursing team who will be responsible for the care of your horse whilst in the Hospital.
On admission the nursing team will ask you questions regarding your horse or pony's normal routine and temperament so we can be more aware if they start to behave differently whilst staying with us. Routine admissions for scheduled operations or procedures are requested before 5pm. We feed hay (dry or soaked) or haylage as forage and saracens hard feed. You are welcome to bring your own feed or supplements. We have a stock of rugs, but if you are able to bring your own that fit your horse that is helpful.
Please bring your horse's passport. Before we can legally give particular medications, the passport needs to be signed not intended for human consumption.
Where applicable it is the owners responsibility to inform their insurance company prior to treatment being performed. Please ensure that your insurance company is fully informed at every stage to ensure that you are covered.
Hospitalisation costs (Livery and Nursing) Some insurance companies do not pay all hospitalisation costs, you must check your policy for details. Please discuss estimated treatment costs with the veterinary surgeon responsible for your horse whilst staying with us.
FOR ALL REFERRAL CLIENTS WE REQUEST FULL PAYMENT AT THE TIME OF DISCHARGE, REGARDLESS OF INSURANCE STATUS.
If possible horses will be discharged within the hours listed, but there is some flexibility by prior arrangement.
Monday - Friday 8.30-6pm Saturday - Sunday 8.30-10.30am and 4-5pm
Please report to reception on each visit, so that a nurse can take you over to the stables.
For reasons of client confidentiality, please do not take any photographs whilst at Western Coutnies Equine Hospital.
Horses, like humans need to rest while in hospital.
For hygiene purposes please only have contact with your own horse when visiting.
Visiting hours for inpatients:
Monday to Friday 10.30 am to 5.00 pm
Saturday 10.30 am to 12.30pm
Sundays and bank holidays are by arrangement only.
KEEPING OWNERS INFORMED
The clinical team will make every effort to keep owners informed of their horse's well-being. This will be done by telephone, usually after morning treatments of all inpatients.
One of the veterinary team will contact you by 10.30am each morning, and again in the evening, after rounds.
Please make sure we have your relevant telephone numbers.
IMMEDIATE CONTACT WILL BE MADE AT ANY TIME IF THERE IS A CAUSE FOR CONCERN
The Hospital operates a comprehensive night monitoring service with staff on the premises 24 hours each day. Patients are monitored dependent on clinical need.
LORRIES AND TRAILERS
These can be left in the parking area, please park near to the trot up/loading ramp. Clients are reminded that these vehicles and trailers are left entirely at your own risk and Western Counties Equine Hospital cannot accept responsibility for any loss or damage.